Firestone Complete Auto Care
200 Annex Dr, Springfield, Tennessee, 37172
Firestone in Springfield has a very polarized reputation. Many customers praise the store manager, Wren, for his professionalism and the team's ability to handle emergencies quickly. However, there are numerous complaints about poor communication, long wait times, and aggressive upselling, leading some to feel the shop is unreliable or even dishonest.
We analyze 75 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
Always get a second opinion if you are quoted for expensive repairs.
✓ What Works Well
- Professional store manager
- Good for emergency repairs
- Convenient location
✗ Areas to Improve
- Long wait times
- Aggressive upselling
- Inconsistent service quality
- Do you have tires in stock?
- How long for an alignment?
- Can you check my brakes?
Wren is great, but the shop is hit-or-miss.
Felt pressured into unnecessary repairs.
Fast service when they actually get to you.
- Category Automobile
- City Springfield
- State Tennessee
- Postcode 37172
- Country United States
