Firestone Complete Auto Care
202 Williamson Rd SE, Roanoke, Virginia, 24011
This Firestone location has a very mixed reputation. While some customers report excellent, fast, and friendly service, others describe a nightmare experience involving poor communication, negligence, and aggressive upselling. The shop seems to have significant issues with consistency, with some customers feeling scammed and others feeling well-cared for. It is a convenient location, but customers are advised to be very cautious.
We analyze 79 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
✓ What Works Well
- Fast and efficient service (for some)
- Convenient location
- Some staff are friendly and helpful
✗ Areas to Improve
- Aggressive and questionable upselling
- Poor communication and follow-up
- Inconsistent repair quality and negligence
- Do you do state inspections?
- Are your prices competitive?
- Can I get a same-day appointment?
Great for quick services
Be wary of upselling
Inconsistent customer service
- Category Automobile
- Neighborhood Roanoke
- City Roanoke
- State Virginia
- Postcode 24011
- Country United States
