Firestone Complete Auto Care
6836 Lone Tree Wy, Brentwood, California, 94513
Firestone Complete Auto Care in Brentwood has a very mixed reputation. While many customers praise the friendly and helpful staff, particularly individuals like John and Alexander, there are frequent complaints about long wait times, poor communication, and aggressive upselling. Some customers feel the shop is unreliable and prone to making mistakes, while others have had consistently positive experiences. It's a convenient location, but service quality seems to depend heavily on which staff member you deal with.
We analyze 77 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
They offer free tire pressure checks and flat repairs, which is a great perk if you're in the area.
✓ What Works Well
- Friendly and helpful staff
- Convenient online booking
- Free tire pressure checks
✗ Areas to Improve
- Long wait times
- Aggressive upselling
- Inconsistent service quality
- Do they offer free tire pressure checks?
- How long does an oil change take?
- Are they honest about repair needs?
Great service, in and out in 30 minutes.
Waited 6 hours for an oil change, never again.
They tried to upsell me on everything.
- Category Automobile
- City Brentwood
- State California
- Postcode 94513
- Country United States
