Firestone Complete Auto Care
2730 Santa Rosa Ave, Santa Rosa, California, 95407
Firestone Complete Auto Care in Santa Rosa has a very polarized reputation. Many customers praise the friendly and helpful service from specific managers like Tony and Michael, noting fair prices and quality work. However, a significant number of reviews mention long wait times, poor communication, and aggressive upselling tactics. Some users feel that the shop is unreliable and that their time is not respected. It seems to be a hit-or-miss experience.
We analyze 78 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
Always get a second opinion if you feel pressured into expensive, non-urgent repairs.
✓ What Works Well
- Friendly and helpful service advisors
- Fair pricing for some services
- Quality work when done correctly
✗ Areas to Improve
- Extremely long wait times
- Aggressive upselling tactics
- Poor communication and scheduling
- Why is my service taking so long?
- Do you have the parts in stock?
- Is this repair really necessary?
Tony is great and very helpful.
Frustrating to wait hours for a simple service.
They tried to upsell me on unnecessary repairs.
- Category Automobile
- Neighborhood Santa Rosa
- City Santa Rosa
- State California
- Postcode 95407
- Country United States
