Firestone Complete Auto Care
13620 Washington St, Kansas City, Missouri, 64145
Firestone Complete Auto Care in Kansas City has a mixed reputation. While some customers report great experiences with specific staff members and efficient service, many others complain about long wait times, poor communication, and aggressive upselling. The shop seems to struggle with consistency, leading to frustration for those who expect a smooth experience. It is often viewed as a place to go for tires, but caution is advised for more complex repairs.
We analyze 79 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
If you have an appointment, call ahead to confirm they are actually ready for your vehicle.
✓ What Works Well
- Good for tire services
- Some staff are very helpful
- Convenient location
✗ Areas to Improve
- Long wait times even with appointments
- Aggressive upselling tactics
- Inconsistent communication
- Do you honor online appointments?
- Is the diagnostic fee applied to repairs?
- Are they reliable for state inspections?
Hit or miss; depends on who is working.
Great for tires, but I wouldn't trust them with major engine work.
Appointments don't seem to guarantee a quick service.
- Category Automobile
- Neighborhood Kansas City
- City Kansas City
- State Missouri
- Postcode 64145
- Country United States
