Firestone Complete Auto Care
5731 Riverdale Rd, Riverdale Park, Maryland, 20737
This location receives mixed reviews. Many customers praise the front-desk staff for being friendly, professional, and helpful, especially in emergency situations. However, there are serious complaints regarding upselling, poor communication, and inconsistent repair quality. Some customers feel they were misled about services or charged for work that wasn't properly completed. It is a convenient spot, but customers should be cautious.
We analyze 79 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
Always verify the necessity of 'recommended' services with a second opinion if you are unsure.
✓ What Works Well
- Friendly and professional front-desk staff
- Convenient for quick tire repairs
- Good communication from specific staff members
✗ Areas to Improve
- Aggressive upselling tactics
- Inconsistent repair quality
- Poor communication regarding wait times
- Do you offer free brake inspections?
- How long will my oil change take?
- Can you match online coupons?
The staff is great, but the upselling is constant.
I had to return multiple times for the same issue.
They were very helpful when I had a flat tire on the road.
- Category Automobile
- Neighborhood Riverdale Park
- City Riverdale Park
- State Maryland
- Postcode 20737
- Country United States
