Firestone Complete Auto Care
16675 East 23rd St S, Independence, Missouri, 64055
Firestone in Independence has a very mixed reputation. While some customers have had excellent experiences, praising the staff for their professionalism and honesty, there are also numerous reports of poor service, including incorrect repairs, overcharging, and rude customer service. It seems to be a shop where the experience can vary wildly, making it a bit of a gamble for some. It's worth being cautious and verifying all charges and services performed.
We analyze 77 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
Always ask for a detailed breakdown of the work and verify the necessity of recommended repairs.
✓ What Works Well
- Professional and friendly staff (for some)
- Quick emergency service
- Detailed inspection reports
✗ Areas to Improve
- Inconsistent repair quality
- Reports of overcharging
- Rude customer service
- Do you offer same-day service?
- Can you provide a detailed diagnostic report?
- Do you honor lifetime warranties?
They saved my trip with a quick repair.
They tried to gouge me on unnecessary repairs.
The staff is very knowledgeable and fair.
- Category Automobile
- Neighborhood Independence
- City Independence
- State Missouri
- Postcode 64055
- Country United States
