Automobile · Auto Repair & Tires
Firestone Complete Auto Care
5128 NE Antioch Rd, Kansas City, Missouri, 64119
Google Maps
Updated: 19 May 2026
Authenticity Score: 68/100
About
This location is highly polarized. Many customers praise the friendly and helpful staff, especially the manager, Jordan. However, there are serious allegations of poor service, dishonesty, and long wait times. It seems to be a place where your experience can vary wildly.
Our Review Process
20
Most Relevant
20
Newest
20
Highest rating
20
Lowest rating
We analyze 80 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Service Quality
55/100
Transparency
50/100
Pro Tip
Ask for Jordan if you want the best chance at a positive experience at this location.
Tire services
Auto repair
Pros & Cons
✓ What Works Well
- Friendly staff
- Helpful manager (Jordan)
- Quick service (for some)
✗ Areas to Improve
- Long wait times
- Allegations of dishonesty
- Poor service quality
Frequently Asked Questions
- Can I get a same-day appointment?
- Are you honest about repairs?
- Do you offer free diagnostics?
User Feedback
Jordan is great.
Wait times are too long.
Dishonest service.
Quick Info
- Category Automobile
- Neighborhood Kansas City
- City Kansas City
- State Missouri
- Postcode 64119
- Country United States
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