Firestone Complete Auto Care
8016 Liberty Rd, Baltimore, Maryland, 21244
This Firestone location has a very polarized reputation. Many customers praise the professional and friendly service, particularly from staff like Ricky and Sterling. However, there is a significant number of negative reviews citing long wait times, poor communication, and even allegations of theft or incompetence. It seems to be a location where the experience can vary greatly depending on the crew and the specific service needed.
We analyze 75 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
If you have an appointment, plan for a full day and follow up frequently for status updates.
✓ What Works Well
- Professional and friendly staff
- Good tire selection
- Convenient location
✗ Areas to Improve
- Long wait times
- Poor communication
- Inconsistent service quality
- Do you offer tire rotations?
- Can I get a status update?
- Do you have this tire in stock?
Great service
Long wait times
Hit or miss
- Category Automobile
- Neighborhood Windsor Mill
- City Baltimore
- State Maryland
- Postcode 21244
- Country United States
