Firestone Complete Auto Care
33 N Brookwood Ave, Hamilton, Ohio, 45013
Firestone in Hamilton has a very mixed reputation. Many customers praise the manager, Doug, and the team for their professionalism, honesty, and helpfulness. However, there are significant complaints about pricing, upselling, and inconsistent service quality. It seems to be a shop where the experience depends heavily on the staff on duty and the specific service needed.
We analyze 75 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
Ask for Doug if you want the best service; he is highly regarded by regular customers.
✓ What Works Well
- Friendly and helpful management
- Fast service for some
- Good tire deals
✗ Areas to Improve
- Pricing transparency issues
- Aggressive upselling
- Inconsistent service quality
- Do you offer oil change coupons?
- Can you provide a detailed estimate?
- Are you accepting walk-ins?
The service is spot on when Doug is there.
Pricing can be a bit steep compared to others.
The staff can be very pushy with upselling.
- Category Automobile
- City Hamilton
- State Ohio
- Postcode 45013
- Country United States
