Firestone Complete Auto Care
462 E Pershing St, Salem, Ohio, 44460
Firestone Complete Auto Care in Salem has a mixed reputation. Many customers praise the friendly and professional service, especially from specific managers like Chuck and Justin. However, there are significant complaints about communication, repair quality, and aggressive upselling, leading to a polarized customer experience.
We analyze 73 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
Always confirm the estimated time for service and ask for a clear explanation of all recommended repairs.
✓ What Works Well
- Friendly and professional staff
- Convenient location
- Fast service (for some)
✗ Areas to Improve
- Poor communication
- Aggressive upselling
- Inconsistent repair quality
- Do you offer tire warranties?
- Can I schedule online?
- Why is the service taking so long?
Hit or miss service
Great for tires, maybe not for complex repairs
Communication can be frustrating
- Category Automobile
- Neighborhood Salem
- City Salem
- State Ohio
- Postcode 44460
- Country United States
