Firestone Complete Auto Care
225 W Main St, Ottumwa, Iowa, 52501
This Firestone location is a polarizing spot. Many customers swear by the manager, Randy, and his team, citing great deals and friendly service. However, a significant number of reviews point to aggressive upselling, long wait times, and questionable diagnostic accuracy. It seems to be a 'hit or miss' experience depending on who is working and what service is needed.
We analyze 72 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
Always get a second opinion if they quote you for major engine or brake work.
✓ What Works Well
- Helpful management (Randy)
- Convenient hours and location
- Good deals on tires
✗ Areas to Improve
- Aggressive upselling of unnecessary repairs
- Inconsistent diagnostic quality
- Long wait times for simple services
- Are they really checking my fluids?
- Why is the quote so much higher than other shops?
- Can I trust their diagnostic results?
Randy is great, but watch out for the upsell.
Got a second opinion and saved hundreds.
Fast service for tires, but avoid for complex diagnostics.
- Category Automobile
- Neighborhood Ottumwa
- City Ottumwa
- State Iowa
- Postcode 52501
- Country United States
