Firestone Complete Auto Care
202 E Main St, Kent, Ohio, 44240
This location has a very dedicated staff, particularly Sam and Sofia, who are frequently praised for their kindness and helpfulness. Many customers appreciate the quick service and the effort the team makes to resolve issues. However, there are significant complaints about poor quality control, incorrect repairs, and aggressive upselling. It is a shop where the experience can be excellent or very frustrating depending on the situation.
We analyze 77 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
Always inspect your vehicle for loose parts or tools before leaving the lot.
✓ What Works Well
- Friendly staff
- Fast service
- Helpful management
✗ Areas to Improve
- Poor quality control
- Aggressive upselling
- Inconsistent repairs
- Do you offer same-day service?
- Can you patch a tire?
- Why was my car returned with loose parts?
Sam is the best.
They broke my car.
Fast, but check their work.
- Category Automobile
- City Kent
- State Ohio
- Postcode 44240
- Country United States
