Firestone Complete Auto Care
4580 Great Northern Blvd, North Olmsted, Ohio, 44070
This Firestone location has a very polarized reputation. Many customers praise the friendly and professional service, particularly from staff like Bill and Justin. However, there are numerous reports of poor communication, long wait times, and aggressive upselling. Some customers feel they have been taken advantage of, while others have had seamless experiences, suggesting a lack of consistency in service delivery.
We analyze 72 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
Always get a written estimate and ask for a breakdown of all fees before authorizing work.
✓ What Works Well
- Friendly and professional staff
- Good deals on tires
- Convenient location
✗ Areas to Improve
- Long wait times for simple services
- Reports of aggressive upselling
- Inconsistent communication
- Do you offer price matching?
- Why was my car not ready on time?
- Is there a warranty on your repairs?
Bill is great, but the shop can be slow.
They try to upsell you on everything.
Hit or miss service quality.
- Category Automobile
- Neighborhood North Olmsted
- City North Olmsted
- State Ohio
- Postcode 44070
- Country United States
