Firestone Complete Auto Care
804 Washington St, Middletown, Connecticut, 06457
Customers are split between praising the fast, friendly service and complaining about aggressive upselling and questionable repair quality. Many regulars swear by the manager, Chris, for his transparency and fair pricing. However, several reports of feeling pressured into unnecessary repairs or being treated with condescension suggest inconsistent management. While some find it a spot-on place for quick fixes, others warn of deceptive practices. Overall, it is a hit-or-miss experience depending on who is working.
We analyze 77 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
Always ask for a written quote before authorizing any work, and don't be afraid to ask for a second opinion if they suggest major repairs.
✓ What Works Well
- Fast turnaround times
- Friendly and helpful management
- Convenient location
✗ Areas to Improve
- Aggressive upselling tactics
- Inconsistent repair quality
- Rude customer service from some staff
- Is the inspection really free?
- Why was I charged for services I didn't authorize?
- Can I trust their diagnosis?
Great service when Chris is there.
Felt pressured to buy new tires I didn't need.
Fast oil change, but check their work.
- Category Automobile
- City Middletown
- State Connecticut
- Postcode 06457
- Country United States
