Automobile · Auto Repair Shop
Firestone Complete Auto Care
2255 Algonquin Rd, Lake in the Hills, Illinois, 60156
Google Maps
Updated: 19 May 2026
Authenticity Score: 75/100
About
Firestone in Lake in the Hills has a mixed reputation. Many long-term customers praise their honesty and professional service, while others report serious issues with upselling, poor repair quality, and unprofessional management. It is a location where experiences can be highly inconsistent.
Our Review Process
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20
Highest rating
20
Lowest rating
We analyze 76 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Service Quality
65/100
Transparency
55/100
Pro Tip
Always get a second opinion if they recommend expensive repairs.
Trusted Local Shop
Fair Pricing
Pros & Cons
✓ What Works Well
- Friendly and professional staff
- Honest and fair pricing
- Good for routine maintenance
✗ Areas to Improve
- Aggressive upselling
- Poor repair quality
- Unprofessional management
Frequently Asked Questions
- Do they offer loaner cars?
- Are they open on weekends?
- Do they provide written estimates?
User Feedback
They are my go-to for tire service.
Honest and professional, highly recommend.
Great service, but be prepared for a wait.
Quick Info
- Category Automobile
- Neighborhood Lake in the Hills
- City Lake in the Hills
- State Illinois
- Postcode 60156
- Country United States
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