Firestone Complete Auto Care
6725 Orchard Lake Rd, West Bloomfield Township, Michigan, 48322
This Firestone location has a very dedicated following, with many customers praising the staff, especially Ryan and Danny, for their honesty and helpfulness. However, there are also significant complaints about long wait times, poor communication, and some staff members being perceived as rude. It seems to be a shop where the experience can vary greatly depending on the day and the staff on duty.
We analyze 78 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
Try to schedule your appointment for early in the morning to avoid long wait times.
✓ What Works Well
- Helpful and knowledgeable staff
- Good tire selection
- Honest assessments
✗ Areas to Improve
- Long wait times
- Inconsistent customer service
- Some complaints about pricing
- Do they offer tire repair?
- Are they open on weekends?
- Do they provide loaner cars?
Great service when it's good
Hit or miss experience
Needs better communication
- Category Automobile
- Neighborhood West Bloomfield Township
- City West Bloomfield Township
- State Michigan
- Postcode 48322
- Country United States
