6725 Orchard Lake Rd, West Bloomfield Township, Michigan, 48322
This Firestone location has a very dedicated following, with many customers praising the staff, especially Ryan and Danny, for their honesty and helpfulness. However, there are also significant complaints about long wait times, poor communication, and some staff members being perceived as rude. It seems to be a shop where the experience can vary greatly depending on the day and the staff on duty.
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Try to schedule your appointment for early in the morning to avoid long wait times.
✓ What Works Well
✗ Areas to Improve
Great service when it's good
Hit or miss experience
Needs better communication