Firestone Complete Auto Care
188 Central Ave, Albany, New York, 12206
This Firestone location is highly inconsistent. While some customers have great experiences with specific staff members like Erin or Rocky, many others report long wait times, poor communication, and even accusations of unnecessary upselling or poor workmanship. It's a classic 'big chain' experience where your mileage may vary significantly.
We analyze 80 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
Always ask for your old parts back if they replace anything, and get a second opinion if you're quoted for expensive repairs.
✓ What Works Well
- Helpful staff (Erin/Rocky)
- Convenient online scheduling
- Good for routine maintenance
✗ Areas to Improve
- Long wait times even with appointments
- Reports of unnecessary upselling
- Inconsistent repair quality
- Why is the wait so long?
- Are they honest about repairs?
- Do they honor appointments?
Erin is amazing
Total scam, avoid at all costs
Fast and efficient
- Category Automobile
- Neighborhood West Hill
- City Albany
- State New York
- Postcode 12206
- Country United States
