Firestone Complete Auto Care
41591 Garfield Rd, Clinton Township, Michigan, 48038
This Firestone location is a classic example of a high-volume chain shop with mixed results. While some customers have great experiences with specific technicians, there is a recurring theme of poor management, long wait times, and aggressive upselling. The shop seems to struggle with consistency, leading to a wide gap between satisfied customers and those who feel misled or ignored.
We analyze 75 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
Always ask for a detailed breakdown of recommended services and verify them elsewhere if unsure.
✓ What Works Well
- Convenient weekend hours
- Some highly skilled technicians
- Good tire selection
✗ Areas to Improve
- Long wait times even with appointments
- Aggressive upselling tactics
- Poor management and communication
- Do you offer military discounts?
- Why is my repair taking so long?
- Can you provide a second opinion on this quote?
Great work, but the front desk is a mess.
They tried to sell me parts I didn't need.
Convenient, but be prepared to wait.
- Category Automobile
- Neighborhood Clinton Township
- City Clinton Township
- State Michigan
- Postcode 48038
- Country United States
