Firestone Complete Auto Care
369 Jefferson Rd, Rochester, New York, 14623
Firestone on Jefferson Rd is a highly polarizing shop. Some customers have had great experiences with friendly and knowledgeable staff, while others report significant issues with communication, scheduling, and repair quality. There are frequent complaints about upselling and feeling like the shop is not being transparent. It seems to be a shop where the experience can vary greatly depending on the staff member you deal with.
We analyze 76 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
Always get a second opinion if you feel the repair estimate is too high or unnecessary.
✓ What Works Well
- Some friendly and knowledgeable staff
- Convenient location
- Quick service for some
✗ Areas to Improve
- Poor communication and scheduling
- Questionable repair practices
- High pressure sales tactics
- Why was my appointment not honored?
- Are these repairs actually needed?
- Can I get an update on my vehicle?
Some feel they are being taken advantage of.
The shop is often disorganized.
Inconsistent quality of work.
- Category Automobile
- Neighborhood Henrietta
- City Rochester
- State New York
- Postcode 14623
- Country United States
