Automobile · Tire & Auto Repair
Firestone Complete Auto Care
1891 Dewey Ave, Rochester, New York, 14615
Google Maps
Updated: 19 May 2026
Authenticity Score: 60/100
About
Firestone Complete Auto Care on Dewey Ave has a very polarized reputation. While some customers have had great experiences with specific staff members, there are numerous reports of poor service, long wait times, and questionable repair practices. It is a shop that many customers have stopped visiting due to inconsistent quality and poor communication.
Our Review Process
20
Most Relevant
15
Newest
20
Highest rating
20
Lowest rating
We analyze 75 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Service Quality
45/100
Transparency
40/100
Pro Tip
Be very cautious with major repairs here; consider a second opinion.
Chain store
Tire specialists
Pros & Cons
✓ What Works Well
- Some helpful staff
- Convenient location
- Tire services
✗ Areas to Improve
- Long wait times
- Inconsistent quality
- Poor communication
Frequently Asked Questions
- Are they honest?
- Do they do inspections?
- How long is the wait?
User Feedback
Hit or miss service
Some safety concerns
Poor management
Quick Info
- Category Automobile
- Neighborhood Rochester
- City Rochester
- State New York
- Postcode 14615
- Country United States
More Automobile
