101 Yorktown Dr, Suite 200, Fayetteville, Georgia, 30214
Patients frequently commend the physicians for their thoroughness and excellent bedside manner. Dr. Royer, in particular, receives high praise for his consultative approach. While the clinical care is highly regarded, the office management and front desk staff face criticism for being dismissive and unorganized. Many patients feel the administrative side does not match the high quality of the medical providers.
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Use the patient portal for non-urgent communication to bypass the often-unresponsive front desk staff.
✓ What Works Well
✗ Areas to Improve
Doctors are great, but the front office needs a total overhaul.
Best primary care experience once you get past the reception.
Billing issues are a recurring headache.