2536 Lawrenceville Hwy, Decatur, Georgia, 30033
Patients consistently praise the medical providers for their thoroughness and bedside manner, often highlighting specific staff members like Jasmine and Dr. Tomeh. However, the administrative side is a major pain point, with frequent complaints about unreachable phone lines, billing errors, and disorganized communication. Many patients feel the front office staff is inefficient, which creates a stark contrast to the high-quality clinical care. Despite the administrative headaches, the medical expertise keeps many patients returning.
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Request lab results or follow-ups via the patient portal rather than calling, as phone lines are notoriously unreliable.
✓ What Works Well
✗ Areas to Improve
Clinical care is spot on
Front desk needs a total overhaul
Billing department is a nightmare