First Services of Asheville NC
173 Rutledge Rd, Fletcher, North Carolina, 28732
First Restoration Services of Asheville is a company with a mixed reputation. Many clients are very happy with their quick response, professionalism, and thorough work, especially during emergencies like water damage. However, there are significant complaints about communication, delays in providing estimates, and follow-up issues, particularly after major events like Hurricane Helene. It seems to be a company that performs well when they are on-site, but struggles with administrative follow-through and communication during high-demand periods.
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If you have an emergency, they are very responsive, but be prepared to follow up persistently for paperwork.
✓ What Works Well
- Quick response to emergencies
- Professional and thorough mitigation
- Friendly and helpful field staff
✗ Areas to Improve
- Significant delays in estimates
- Poor administrative communication
- Follow-up issues
- When will I receive my estimate?
- How do I get my non-salvage list?
Great work on-site, poor follow-up
Very helpful during emergencies
Communication needs improvement
- Category Home Services
- City Fletcher
- State North Carolina
- Postcode 28732
- Country United States
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