First State Orthopaedics
4051 Ogletown Stanton Rd, Suite 102 & 103, Newark, Delaware, 19713
Patients generally value the high level of clinical care and surgical expertise at this practice. However, there is a consistent pattern of complaints regarding administrative staff, phone etiquette, and long wait times. Many patients feel the clinical care is top-notch, but the administrative experience can be frustrating.
We analyze 66 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have a complex issue, be prepared to be patient with the administrative process to get the best clinical care.
✓ What Works Well
- Highly skilled surgeons
- Effective treatment plans
- Professional and knowledgeable clinical staff
✗ Areas to Improve
- Rude or dismissive administrative staff
- Long wait times for appointments
- Difficult phone communication
- Why is it so hard to schedule an appointment?
- Are the doctors always this rushed?
The doctor is amazing, but the front desk needs a lesson in manners.
I love the care, but the wait times are unacceptable.
Great surgeons, but the admin side is a headache.
- Category Health & Medical
- City Newark
- State Delaware
- Postcode 19713
- Country United States
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