149 W Rand Rd, Arlington Heights, Illinois, 60004
Patients generally praise the medical expertise of the doctors, particularly Dr. Flood, for clear explanations and effective conservative treatments. However, the office faces significant backlash regarding billing transparency and administrative communication. While the clinical care is often described as top-notch, the back-office experience leaves many feeling frustrated and overcharged. It is a mixed bag where the medical skill is spot on, but the business side feels like a headache.
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Always request a written breakdown of estimated costs before any procedure to avoid surprise billing.
✓ What Works Well
✗ Areas to Improve
Clinical care is excellent but the billing department is a mess.
Doctors explain things in plain terms.
Communication regarding insurance and costs is lacking.