3622 N Main St, Hope Mills, North Carolina, 28348
This practice is highly valued for its providers, especially Travis Ross, who is praised for his kindness and thorough care. However, the recent transition to FirstHealth has caused significant frustration for many patients, particularly regarding the phone system, appointment availability, and communication. While the medical care remains strong, the administrative changes have made it much harder for patients to access that care.
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Use the patient portal for all non-urgent communication, as phone lines are frequently overwhelmed.
✓ What Works Well
✗ Areas to Improve
Travis Ross is amazing, but the phone system is terrible.
The new management has made it harder to get appointments.
Great medical care, but administrative hurdles are frustrating.