1047 Castle Rd, Geneva, New York, 14456
Drivers are consistently praised for their professionalism, kindness, and safety. However, the office staff and customer service are frequently criticized for being unresponsive and unhelpful. It's a company where the drivers shine, but the management side needs significant improvement.
Request specific drivers if you've had a good experience, but be prepared for potential communication gaps with the office.
✓ What Works Well
✗ Areas to Improve
Improve office responsiveness
Better communication regarding bookings
Keep the drivers, fix the management