Floor & Decor
826 S Randall Rd, Algonquin, Illinois, 60102
Floor & Decor in Algonquin is praised for its vast selection of flooring and tile, with many customers highlighting the helpful design consultants. However, there are recurring complaints about poor customer service, long wait times on the phone, and a strict return policy. While many find the products and design help excellent, others are frustrated by the service and support after the sale.
We analyze 73 public reviews for Floor & Decor using our data models and filter out spam to highlight only authentic feedback.
Ask for a specific design consultant by name if you need help with your project; they are often the most helpful staff members.
✓ What Works Well
- Vast selection of flooring/tile
- Helpful design consultants
- Competitive pricing
✗ Areas to Improve
- Poor customer service
- Long phone wait times
- Strict return policy
- Do you offer design consultations?
- What is your return policy?
- Can you help with installation recommendations?
Great selection, but service is hit or miss
Design help is spot on
Return policy is a headache
- Category Retail & Malls
- City Algonquin
- State Illinois
- Postcode 60102
- Country United States
