Focus Eye Care and Surgery - Jamaica/Hillside
148-46 Hillside Ave., New York, New York, 11435
Patients generally praise the medical expertise and thoroughness of Dr. Whitaker, noting her kind bedside manner. However, the office suffers from significant administrative bottlenecks, leading to long wait times that frustrate many. While the facility is clean and modern, the scheduling system seems to struggle with volume. Some patients feel the billing and glasses prescription process lacks transparency.
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Request an early morning appointment to avoid the afternoon backlog.
✓ What Works Well
- Thorough eye exams
- Clean and modern facility
- Knowledgeable doctor
✗ Areas to Improve
- Excessive wait times
- Poor scheduling management
- Billing transparency issues
- Why is the wait time so long?
- Are the glasses worth the price?
Great doctor but bring a book for the wait.
Staff is nice but the scheduling is a mess.
Clean office and professional care.
- Category Health & Medical
- City New York
- State New York
- Postcode 11435
- Country United States
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