501 19th St, Suite 401, Knoxville, Tennessee, 37916
Patients are deeply divided regarding their experience at this center. While some praise the medical team for saving lives and providing compassionate care, many others report feeling dismissed, unheard, and frustrated by administrative hurdles. Communication gaps between nursing staff and doctors are a recurring complaint. Billing issues and long wait times also contribute to the negative sentiment for many families.
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Request to speak with a billing manager immediately if you spot discrepancies, as front desk staff often lack the authority to fix errors.
✓ What Works Well
✗ Areas to Improve
Staff needs to show more empathy
Billing department is a nightmare
Doctors are great but the support staff ruins it