Fortress Insurance Services
1618 S Duff Ave, Ames, Iowa, 50010
Fortress Insurance Services is generally well-regarded for its thoroughness and customer service, with many clients praising Tim and his team for their responsiveness. However, there are some serious complaints about administrative errors and lack of follow-up on commercial policies, suggesting that the experience can be inconsistent depending on the type of insurance.
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If you have a commercial policy, ensure you have written confirmation of all changes and cancellations.
✓ What Works Well
- Thorough and responsive
- Good at finding savings
- Friendly and professional
✗ Areas to Improve
- Administrative errors
- Lack of follow-up on commercial policies
- Difficulty resolving complex issues
- How do I get a quote for my home?
- Can you help me bundle my policies?
Tim and his team are phenomenal.
Great service until you have a complex issue.
Very thorough and professional.
- Category Financial Services
- City Ames
- State Iowa
- Postcode 50010
- Country United States
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