ForwardDental Madison West
2 Science Court, Ste 100, Madison, Wisconsin, 53711
Patients are generally happy with the clinical care provided, often highlighting the skill of the dentists and hygienists. However, there is a recurring theme of frustration with the administrative side, specifically regarding phone responsiveness and billing transparency. Some patients feel that the office has become less personal over time.
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If you have trouble reaching them by phone, try using their online portal or email for non-urgent matters.
✓ What Works Well
- Skilled and gentle clinical staff
- Convenient location with parking
- Good with dental emergencies
✗ Areas to Improve
- Poor phone responsiveness
- Billing transparency issues
- Feeling like a number
- Why is it so hard to reach the front desk?
- Are the billing charges accurate?
Clinical care is great, but the front office is a headache.
They are very good at fitting in emergency appointments.
Communication could be much better.
- Category Health & Medical
- City Madison
- State Wisconsin
- Postcode 53711
- Country United States
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