Frank & Bob's Auto Service
4011 Pennsylvania Ave, Kansas City, Missouri, 64111
This shop is extremely polarizing. Long-time customers swear by the mechanics and the fair pricing, while newer customers often report aggressive behavior from the owner and unauthorized work. The shop seems to rely on a traditional, no-frills approach that doesn't always sit well with modern expectations of communication. If you go, be very clear about what you want and get everything in writing.
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Get a written, signed estimate before leaving your keys, and clarify that no work should be done without your explicit approval.
✓ What Works Well
- Fast turnaround for simple jobs
- Experienced mechanics
- Convenient location in Westport
✗ Areas to Improve
- Owner can be verbally aggressive
- Reports of unauthorized repairs
- Lack of modern communication tools
- Do you provide written estimates?
- Why was the final bill higher than the quote?
- Can I get a quote over the phone?
Great mechanics, but the owner is a nightmare to deal with.
They did the work fast, but I didn't authorize the extra charges.
Old school shop, good for simple stuff, but be careful.
- Category Automobile
- Neighborhood Westport
- City Kansas City
- State Missouri
- Postcode 64111
- Country United States
