Frank J. Ponce III, MD
7219 Fairmont Pkwy, Suite 180, Pasadena, Texas, 77505
Dr. Ponce is widely regarded as a caring and attentive physician who listens to his patients. While many patients value his medical approach, there is a significant amount of frustration regarding the administrative side of the office. Long wait times to reach someone by phone and billing issues are common complaints. Despite these admin hurdles, many patients remain loyal due to the quality of care.
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Try to use their patient portal or arrive in person if you have urgent scheduling needs, as phone lines are notoriously difficult.
✓ What Works Well
- Attentive bedside manner
- Knowledgeable physician
- Clean office environment
✗ Areas to Improve
- Impossible to reach by phone
- Billing and administrative issues
- Rushed appointments
- How do I get a callback?
- Is the office accepting new patients?
- Why are there surprise bills?
Dr. Ponce is great, but the office staff needs help.
Hard to schedule appointments.
Excellent care once you are in the room.
- Category Health & Medical
- City Pasadena
- State Texas
- Postcode 77505
- Country United States
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