90 Crystal Run Rd, Suite 402, Middletown, New York, 10941
Dr. Frankel and his team are generally well-regarded for their surgical skill and compassionate care. Many patients report successful outcomes and quick recoveries. However, there are recurring complaints about administrative issues, including difficulty reaching the office, billing confusion, and long wait times.
Follow up on all orders and billing inquiries in writing.
✓ What Works Well
✗ Areas to Improve
Great doctor, bad office staff.
Surgery was a success.
Billing department is a mess.