Frankenmuth Smiles
228 Keystone Way, Frankenmuth, Michigan, 48734
Patients generally love the friendly, modern, and clean environment of this practice. Dr. Brown is highly regarded for her skill and bedside manner. However, there is a recurring theme of frustration regarding appointment scheduling, with long wait times for cleanings and frequent last-minute changes. Administrative interactions, particularly with the office manager, have been a source of significant friction for some.
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Be very clear about your insurance network status, as the office has had disputes with patients over 'in-network' vs 'out-of-network' terminology.
✓ What Works Well
- Friendly and skilled clinical staff
- Modern and clean office
- Great with children
✗ Areas to Improve
- Difficult scheduling and long wait times
- Frequent last-minute appointment changes
- Rude or combative administrative staff
- Why is it so hard to get an appointment?
- Are they in-network with my insurance?
Dr. Brown is amazing, but the office manager is rude.
The office is beautiful, but scheduling is a nightmare.
They are great with kids.
- Category Health & Medical
- City Frankenmuth
- State Michigan
- Postcode 48734
- Country United States
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