Automobile · Auto Repair

Frank's Auto Repair

11 Marginal St, Chelsea, Massachusetts, 02150

Google Maps Updated: 18 May 2026
Authenticity Score: 70/100
About

Frank's is a well-known shop that gets a lot of praise for being honest, fair, and professional, especially for long-term customers. Many people feel like they are treated like family. However, there are some very negative reviews from people who felt scammed, overcharged, or treated rudely. It seems like a place where the experience can vary wildly depending on who you are and what you need.

Our Review Process
20
Most Relevant
14
Newest
20
Highest rating
14
Lowest rating

We analyze 68 public reviews for Frank's Auto Repair using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Service Quality 65/100
Transparency 55/100
Pro Tip

They are often busy, so try to show up early in the morning for inspections.

Inspection Station
Family Owned
Pros & Cons

✓ What Works Well

  • Honest and professional
  • Fair pricing
  • Friendly staff

✗ Areas to Improve

  • Rude management
  • Overcharging
  • Inconsistent service
Frequently Asked Questions
  • Why is the estimate so high?
  • Are they honest about repairs?
  • Do they offer weekend hours?
User Feedback

Best mechanic in Chelsea

Avoid, they cut corners

Hit or miss service