Frantz Gaston Jr - State Farm Insurance Agent
750 Broadway, Suite D, Paterson, New Jersey, 07514
Frantz Gaston Jr's State Farm agency has a very mixed reputation. While some clients praise individual agents for being helpful and professional, there is a significant number of complaints about poor communication, unreturned calls, and billing issues. Many customers feel frustrated by the lack of follow-through, especially regarding claims and policy changes. It is an agency where the experience seems to vary wildly.
We analyze 59 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Follow up in writing for all policy changes to ensure they are processed.
✓ What Works Well
- Helpful individual agents
- Friendly staff
- Good for simple inquiries
✗ Areas to Improve
- Poor communication
- Unreturned calls
- Billing issues
- How do I file a claim?
- Why did my rate increase?
- Can I speak to the agent directly?
Hard to reach anyone.
Billing is confusing.
Some agents are great.
- Category Financial Services
- City Paterson
- State New Jersey
- Postcode 07514
- Country United States
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