Frederick Dreher DDS PC
410 Rowland St, Ballston Spa, New York, 12020
Patients generally appreciate the holistic, biological approach and the gentle, attentive care provided by Dr. Dreher and his hygienists. Many feel heard and valued, noting that the staff takes time to explain treatments thoroughly. However, there is a recurring frustration regarding administrative efficiency, specifically with billing transparency, insurance claim processing, and difficulty reaching the office by phone. While the clinical work is often praised, the front-office experience is a major pain point for some.
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Always confirm insurance submission procedures in writing before starting any major treatment.
✓ What Works Well
- Holistic and biological approach
- Gentle and attentive care
- Thorough explanations of treatments
✗ Areas to Improve
- Poor administrative communication
- Billing and insurance claim issues
- Difficulty reaching the office by phone
- Why was I charged for a consultation?
- Will you submit my insurance claims for me?
Great clinical care but the front office is a mess.
They really listen to my concerns instead of just pushing treatments.
Billing is confusing and they don't return calls.
- Category Health & Medical
- City Ballston Spa
- State New York
- Postcode 12020
- Country United States
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