Freeway Insurance
11557 Wilcrest Dr, Houston, Texas, 77099
Freeway Insurance in Houston receives mixed reviews. Many clients are happy with the friendly and helpful service provided by agents like Jasmin, Nicolle, and Judith, often citing great savings. However, there are numerous complaints about poor communication, long wait times, and unprofessional behavior. It seems to be a 'hit or miss' experience depending on the agent and the specific office interaction.
We analyze 76 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have trouble reaching the office, try visiting in person or asking for a specific agent's direct email.
✓ What Works Well
- Friendly and helpful individual agents
- Competitive pricing
- Quick service for some
✗ Areas to Improve
- Reports of rude and unprofessional behavior
- Long wait times and poor communication
- Inconsistent service quality
- Can I get a quote over the phone?
- Why is my policy cancelled?
Jasmin is great, but the office can be slow.
Be prepared for long hold times.
Mixed experiences with customer service.
- Category Professional Services
- City Houston
- State Texas
- Postcode 77099
- Country United States
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