Freeway Insurance
Financial Services · Auto Insurance

Freeway Insurance

1701 Monument Blvd, Ste H, Concord, California, 94520

Google Maps Updated: 14 May 2026
Authenticity Score: 78/100
About

Customers are split between praising specific agents like Elmer and Jeremiah for their helpfulness and cost-saving efforts, and expressing deep frustration with the office's administrative failures. Many report issues with office hours, communication, and billing transparency. While some find great value, others feel the service is unreliable and unprofessional. It is a mixed bag where individual agent quality often outweighs the office's systemic issues.

Our Review Process
20
Most Relevant
20
Newest
20
Highest
13
Lowest

We analyze 73 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Process Efficiency 62/100
Staff Helpfulness 75/100
Pro Tip

Ask for specific agents like Elmer or Jeremiah by name to ensure a better experience.

High agent variance
Mixed administrative reliability
Pros & Cons

✓ What Works Well

  • Exceptional service from specific agents
  • Competitive pricing and discounts
  • Clear explanations of coverage

✗ Areas to Improve

  • Inconsistent office hours
  • Poor communication and follow-up
  • Billing and refund processing issues
Frequently Asked Questions
  • Why are the office hours inconsistent?
  • How can I get a refund for a voided policy?
User Feedback

Agents like Elmer and Jeremiah are spot on.

The office is often closed during posted hours.

Billing transparency needs improvement.

Location Details
Street: 1701 Monument Blvd, Ste H
Neighborhood: Concord
City: Concord
State: California
Postcode: 94520
Country: United States
Location
1701 Monument Blvd Ste H, Concord, CA 94520
Quick Info
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