Freeway Insurance
320 W 3rd St, Ste F, Santa Rosa, California, 95401
This agency has a very mixed reputation. Many clients love the personalized service from agents like Vanessa and Jechel, citing significant savings and a friendly atmosphere. However, there are numerous complaints about poor business practices, rude staff, and difficulty resolving issues. It seems to be a high-turnover environment where the quality of service depends heavily on the individual agent.
We analyze 76 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Always get everything in writing and confirm your policy details directly with the carrier.
✓ What Works Well
- Friendly and helpful agents
- Competitive rates
- Easy to work with (for some)
✗ Areas to Improve
- Poor business practices
- Rude customer service
- Difficulty resolving issues
- Can you find me a cheaper rate?
- Why was my policy cancelled?
Saved me $60 a month.
Agents can be very rude.
Service is hit or miss.
- Category Financial Services
- City Santa Rosa
- State California
- Postcode 95401
- Country United States
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