302 W Indian Trail, Aurora, Illinois, 60506
Customers generally praise the agents for being helpful and knowledgeable, often highlighting specific staff members like Daniela and Andrea. Many users appreciate the quick turnaround for documents like SR-22s. However, there is a significant amount of frustration regarding office hours, communication gaps, and perceived misleading advertising. Some users feel the service is inconsistent, with reports of locked doors during business hours and difficulty reaching a live person. Overall, it is a mixed bag where individual agent performance often saves the day.
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Ask for specific agents by name as they often provide better service than the general office line.
✓ What Works Well
✗ Areas to Improve
Agents like Daniela and Andrea are spot on.
The office environment sometimes has a bad smell.
Getting a hold of someone is a real headache.