Fresh Pond
19 White St, Cambridge, Massachusetts, 02140
Fresh Pond Dental is generally well-regarded for its friendly staff and thorough clinical care. Many patients appreciate the modern facility and the team's ability to handle urgent dental needs. However, there are recurring complaints regarding administrative issues, specifically with billing transparency and communication about appointment changes. While the clinical work is often praised, the administrative experience can be a source of frustration for some.
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If you have a billing question, ask to speak with the office manager directly to avoid confusion.
✓ What Works Well
- Friendly and welcoming staff
- Thorough and professional cleanings
- Good availability for urgent care
✗ Areas to Improve
- Billing transparency issues
- Inconsistent administrative communication
- Occasional scheduling errors
- Do they accept my insurance?
- How quickly can I get an appointment for an emergency?
The hygienists are excellent and very thorough.
Great clinical care, but the front desk can be disorganized.
They are very good at explaining oral health needs.
- Category Health & Medical
- City Cambridge
- State Massachusetts
- Postcode 02140
- Country United States
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