Friarsgate-Ballentine Animal Hospital
10737 Broad River Rd, Irmo, South Carolina, 29063
Clients generally praise the compassionate care and professional expertise of the veterinary team. Many long-term patrons feel like family, noting the staff's kindness during difficult end-of-life decisions. However, some recent reviews highlight significant frustrations regarding billing transparency, communication gaps, and perceived upselling. While the medical care is often described as top-tier, the administrative side occasionally leaves pet owners feeling unheard or overcharged.
We analyze 69 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Always request a written, itemized estimate via email before any surgical procedure to avoid surprise charges.
✓ What Works Well
- Compassionate and kind staff
- Excellent medical expertise
- Strong long-term patient relationships
✗ Areas to Improve
- Billing transparency issues
- Poor administrative communication
- Occasional upselling concerns
- Why was my final bill higher than the estimate?
- Who is the primary doctor overseeing my pet's surgery?
Staff is very kind and professional
Billing department needs more attention to detail
Doctors are knowledgeable and caring
- Category Health & Medical
- City Irmo
- State South Carolina
- Postcode 29063
- Country United States
readers daily.