446 Effingham St, Portsmouth, Virginia, 23704
Parents generally rave about the staff's patience and ability to make kids feel comfortable, often highlighting specific assistants like Gwen and Tonetta. However, there is a recurring frustration regarding long wait times and scheduling overlaps. While the clinical care is often described as top-notch, the facility's physical condition and administrative communication have drawn sharp criticism from some families. It is a mixed bag where the people are spot on, but the systems need work.
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Request morning appointments to avoid the afternoon scheduling backlog.
✓ What Works Well
✗ Areas to Improve
Staff is great but the wait is too long
Facility needs a deep clean
Dr. Kelly is fantastic with kids