Frontier Communications
754 W Union St, Athens, Ohio, 45701
Frontier Communications in Athens is overwhelmingly criticized for poor service, unreliable internet, and frustrating customer support. Many customers feel trapped by a lack of other options, citing frequent outages, long wait times for repairs, and hidden fees. While a few individuals have had positive experiences with specific technicians, the general sentiment is one of extreme dissatisfaction and a desire to switch providers as soon as possible.
We analyze 78 public reviews for Frontier Communications using our data models and filter out spam to highlight only authentic feedback.
If you have issues, try to escalate to a corporate office rather than relying on standard customer service lines.
✓ What Works Well
- Some technicians are helpful
- Fiber service is better when working
- None significant
✗ Areas to Improve
- Frequent internet outages
- Poor customer service
- Hidden fees and price hikes
- Why is my internet down again?
- How do I cancel my service?
- When will a technician arrive?
Worst internet provider ever.
Customer service is impossible to reach.
Service is spotty and unreliable.
- Category Other
- City Athens
- State Ohio
- Postcode 45701
- Country United States
