Frontier Communications
9415 Deschutes Rd, Palo Cedro, California, 96073
The collective voice here is one of extreme frustration and helplessness. Customers describe the internet service as painfully slow, unreliable, and prone to frequent outages. The customer support experience is widely panned as a nightmare, with long hold times, disconnected calls, and unhelpful automated systems. Many feel like a captive audience in rural areas with no other options, leading to a sense of being taken advantage of by a company that fails to invest in infrastructure.
We analyze 74 public reviews for Frontier Communications using our data models and filter out spam to highlight only authentic feedback.
If you are in a rural area, look into satellite alternatives like Starlink to avoid the frustration of legacy copper lines.
✓ What Works Well
- Occasional helpful technician
- None
- None
✗ Areas to Improve
- Extremely slow and unreliable internet
- Abysmal customer service
- Frequent, unannounced outages
- Why is my internet speed so slow?
- How can I reach a real person?
- When will the outage in my area be fixed?
Frontier sucks, avoid at all costs.
I feel like a captive customer.
The automated phone system is a joke.
- Category Other
- City Palo Cedro
- State California
- Postcode 96073
- Country United States
