Frontline ER Richmond
7051 FM 1464, Suite A, Richmond, Texas, 77407
This ER is a mixed bag. Many patients are grateful for the quick, professional care and clean facilities, especially for urgent needs. However, there are significant complaints about aggressive insurance verification, rude front desk staff, and dismissive attitudes from some doctors. It's a convenient option, but the customer service can be hit or miss.
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Be prepared to provide insurance details immediately, as this is a priority for their front desk.
✓ What Works Well
- Quick service
- Clean facility
- Professional medical staff
✗ Areas to Improve
- Aggressive insurance verification
- Rude front desk staff
- Dismissive doctors
- Do you take my insurance?
- Why is the wait so long?
Saved my life.
More worried about money than health.
Staff needs to be more compassionate.
- Category Health & Medical
- City Richmond
- State Texas
- Postcode 77407
- Country United States
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